FAQ

Can I speak with someone for personalised assistance?

Yes, absolutely! We are here to provide the assistance you need, whenever you may need it.

Contact us today for more information and guidance.

Delivery and Shipping

A: Yes we do, please see location and delivery times for more information.

A: At this stage we only ship to Australia online if you would like to discuss shipment elsewhere please contact us directly and we can discuss arrangements including shipping, taxes and prices.

A: Please see shipping policies for more information.

A: We offer two shipping options in Australia

  1. $10 Flat Fee shipping for all orders under $99AUD
  2. FREE for all orders over $99AUD

Please see shipping policies for more information.

A: Don’t worry this can happen. We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. The best and fastest way to contact us about address changes is via our online form, and we will do our best to fix this up for you.

A: You will be able to find the delivery details of your order under your tracking details that were emailed to you or by visiting the tracking page. If you are unable to locate this information contact us directly and will will look into it for you.

A: Yes, all our deliveries are with couriers that provide tracking information. You will receive updates to your email and SMS messages from pickup to delivery, to ensure you always know where your products are up to.

A: Not a problem, get in contact with us and we will lodge an investigation with the courier for you. This will take 1-2 business days to be completed from when you contact us.

A: Yes we are, contact us directly and dependant on your location we will let you know a cost and estimated delivery time.

A: Currently our logistics and shipping is from Lennox Head, NSW Australia.

A: Please contact us directly if you would like to make an arrangement to pickup directly.

Exchange Returns and Refunds

A: Yes we do offer returns.

Easy EXCHANGE Returns

If you need to exchange product you can return any item within 30 days of purchase.

We’ll even pay for the return delivery.

Conditions of Returns

  1. You have 30 days from purchase to return your item(s).
  2. The item(s) must be unworn, unused and in it’s original condition with all tags.
  3. Make sure to pop the return back to us in its original packing.
  4. Limited to one FREE DELIVERY exchange return per order

Please see Returns & Refunds Policy.

A: Yes we do offer product refunds returns.

Easy REFUND Returns

If we need to REFUND product for change of mind you can return any item within 30 days of purchase.

Conditions of Returns

  1. You have 30 days from purchase to return your item(s).
  2. The item(s) must be unworn, unused and in it’s original condition with all tags.
  3. Make sure to pop the return back to us in its original packing.
  4. Delivery costs will be worn by customer and refund issued once we receive products and all other conditions met.

Please see Returns & Refunds Policy.

A: Yes we offer free returns for incorrect sizings and fits see Returns & Refunds Policy

A: Simply contact us directly via our online return form and we will organise the return for you.

A: We are so sorry to hear this – let’s get this resolved as quickly as possible. Please contact us and will will help you resolve this issue

Orders and Payments

A: All our prices are listed in Australian dollars and include GST.

A: We want to ensure the best possible security and online experience and use Stripe payment platform, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

A: Yes please see size guide for all our products, we also include some hints and tips when deciding on size on our product pages.

A: We have both free and paid shipping options available for you. All orders over $99.00 will receive FREE shipping. Please see our Shipping Policy for further details.

A: At this stage we do not offer Afterpay, but could be something we look at in the future.

Sustainability and Ethical Sourcing

A: We have made it a priority to source products that are both sustainable and ethically resourced. We use 100% biodegradable mailing bags, sticky tape and recycle all products that we can.

A: Our 100% Compostable Mailer is a great step towards sustainable packaging, and can be composted both at home and commercially. These bags are made from plants and can be re used over and over again.

Our Business

A: We are Australian based with two of the directors in Melbourne, VIC and one in Lennox Head, NSW.

A: Just to make sure we are legit our ABN is 30 626 922 987

A: You can either use our contact form or email us at hello@sethelabel.com.