A: Don’t worry this can happen. We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. The best and fastest way to contact us about address changes is via our online form, and we will do our best to fix this up for you.
Q: How do I know if my order has been delivered?
A: You will be able to find the delivery details of your order under your tracking details that were emailed to you or by visiting the tracking page. If you are unable to locate this information contact us directly and will will look into it for you.
Q: Will I be able to track my delivery
A: Yes, all our deliveries are with couriers that provide tracking information. You will receive updates to your email and SMS messages from pickup to delivery, to ensure you always know where your products are up to.
Q: It says my order has been delivered but I can’t find it, help!!
A: Not a problem, get in contact with us and we will lodge an investigation with the courier for you. This will take 1-2 business days to be completed from when you contact us.
Q: Are you able to offer express delivery?
A: Yes we are, contact us directly and dependant on your location we will let you know a cost and estimated delivery time.
Q: Where are the products being shipped from?
A: Currently our logistics and shipping is from Lennox Head, NSW Australia.
Q: Can I pick up product directly?
A: Please contact us directly if you would like to make an arrangement to pickup directly.
Exchange Returns and Refunds
Q: Do you offer product exchange returns?
A: Yes we do offer returns.
Easy EXCHANGE Returns
If you need to exchange product you can return any item within 30 days of purchase.
We’ll even pay for the return delivery.
Conditions of Returns
You have 30 days from purchase to return your item(s).
The item(s) must be unworn, unused and in it’s original condition with all tags.
Make sure to pop the return back to us in its original packing.
Limited to one FREE DELIVERY exchange return per order
A: We are so sorry to hear this – let’s get this resolved as quickly as possible. Please contact us and will will help you resolve this issue
Orders and Payments
Q: What currency is your products in?
A: All our prices are listed in Australian dollars and include GST.
Q: How do you process payments and is it safe
A: We want to ensure the best possible security and online experience and use Stripe payment platform, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Q: Do you have a size guide?
A: Yes please see size guide for all our products, we also include some hints and tips when deciding on size on our product pages.
Q Do I have to pay for my delivery?
A: We have both free and paid shipping options available for you. All orders over $99.00 will receive FREE shipping. Please see our Shipping Policy for further details.
Q: Do you offer Afterpay?
A: At this stage we do not offer Afterpay, but could be something we look at in the future.
Sustainability and Ethical Sourcing
Q: What does Se the Label do for our Earth?
A: We have made it a priority to source products that are both sustainable and ethically resourced. We use 100% biodegradable mailing bags, sticky tape and recycle all products that we can.
Q: What are 100% biodegradable mailing bags?
A: Our 100% Compostable Mailer is a great step towards sustainable packaging, and can be composted both at home and commercially. These bags are made from plants and can be re used over and over again.
Q: Where is Se The Label based?
A: We are Australian based with two of the directors in Melbourne, VIC and one in Lennox Head, NSW.
Q: What is your ABN?
A: Just to make sure we are legit our ABN is 30 626 922 987
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